General Payment Info

If you are making a payment using your credit card, but do not wish to use our online form, you can submit your credit card information by fax to our offices.  If you receive invoices from by Postal Mail, then you can fill in the credit card information section at the bottom of your invoice or statement and fax it to our office.

Alternatively below are links to fax order forms that you can print out, fill in and fax to our offices:

Recurring Authorization Form

Form to authorize recurring charges to be charged to your credit card.
(where you would like your monthly or annual account billed to your credit card automatically) 

One Time Authorization Form

Form for a one time payment to your account with your credit card

Update Credit Card Form

Form to update credit card information that we presently have on file.

These forms can be faxed to our office at:  905-677-6345

Please Note we do not accept in person payments at this time.

  Payment Terms

Payments are generally due upon receipt of your invoice or statement.  Invoices outline your current charges while statements will show you your running account balance and past payments.

Statements are enclosed in addition to your invoice if you have previous charges or credits.

Payments not received within 30 days of the date of the invoice will be subject to a late payment charge of 2.2% per month compounded monthly  (26.4% / yr) until paid in full.  Overdue accounts are subject to cancellation of service. 

An administration fee of $25.00 will be levied if your credit card is denied or if your cheque is returned.

Accounts past due by 60 days or more may be subject to service suspension.  At such time an administrative fee of $25.00 may be applied.  Reactivation of the account will only be performed upon the successful payment of the entire account balance including said administration fee.

  Cancellation of Service

If you wish to terminate your service, you must submit an email to our customer services department at:  Verbal cancellations are not valid.  We must have your cancellation in writing.  In the case of monthly services, your account will then be closed before the next billing month.  In the case of annual accounts, your account will be closed at the end of your annual term.  Any account with an outstanding balance can not have services cancelled until the entire outstanding balance is resolved.

There is no refund for early termination of annual accounts.  We require at least 14 days notice of cancellation of any service. Registrant Number:
GST (Goods and Services Tax) #: 

For any account inquiries, please email our Customer Service Representatives at: